Refund policy

Returns & Refunds

We want you to love your Oak Marketplace order. If something isn't right, you have 30 days from delivery to request a return.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund at no cost to you. In many cases you won't need to send the item back at all.

Changed your mind

Unused items in their original condition and packaging can be returned within 30 days of delivery. Please contact us before sending anything back, and we'll reply with return instructions and the return address for your item. Return shipping costs are the customer's responsibility, and original shipping charges are not refundable.

How to start a return

Reply to your order confirmation email with your order number and the reason for your return. We'll get back to you with next steps.

Refunds

Once your return is received and inspected (or approved, for damaged items), we'll refund your original payment method. Your bank may take 5-10 business days to process it.

Items that ship separately

Some products ship from different warehouses. Each item can be returned on its own.